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Return & Refund Policy

 

Please read Stadium Sports Return & Refund policy carefully to ensure you are fully aware of your rights and our obligations to you.

STADIUM SPORTS will accept product returns within 14 days of purchased and where:

  •        The product is faulty or the product is not fit for the purpose of use.
  •        The product does not match the description.
  •        Change of mind returns:

All stock must be returned with

  •        Labels are still attached
  •        The product is in its original packaging
  •        The item is unworn, unused and as sold

Proof of purchase requirements:

The stadium sports register receipt or other acceptable forms of proof of purchase will be required to confirm the product was purchased at STADIUM SPORTS. NO proof of purchase = NO refund

 

Stadium Sports reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Refuse a refund or exchange if the product has been damaged due to inappropriate use.

Refuse a refund for free or bonus items

Re-calculate the refund value of items that were purchased as part of a value package offer.

 

Shipping Policy

  • Shipments are usually made within 24Hrs of payment being received.
  • Shipments are dispatched directly from our warehouse, pickup is possible by appointment.
  • Stadium sports shipping partners are Australia Post and Fastway Couriers.
  •  
  • All deliveries are made to buyer's address provided in your purchase order. Please ensure your information is correct, Buyers will also charged a re-delivery fee for items that are undelivered and returned to the seller as a result of unsuccessful delivery duo to the incorrect address buyer provided.
  • Free Online track & trace is available 24/7 for all shipped items.  Tracking details are provided on request once your item has shipped. You can access the system.·         
  • Please allow up to 3-10 working days for delivery once payment has been confirmed. In most cases delivery is much quicker.
  • Deliveries are made during normal business hours. If you are not home, a pickup card will be left for you to retrieve the item from your local post office or to arrange another suitable delivery time 

 

Payment methods we accept

 

l   Bank Deposit : Please include your order number as Reference

 

Account Name: XIN SPORTS

BSB Number: 013040

Account Number: 483898168

Bank Name: ANZ

 

l   Cheque & Money order: Please send to the following address:

 

STADIUM SPORS

59 - 61 Technology Drive,

Sunshine West, VIC 3020

Please include your order number as Reference, Cheque needs extra 2~3 days to clear.

 

l   Paypal: stadium.sports@hotmail.com

Please quote your Order Number as reference.

 

l   Cash on Delivery:

Sorry, we do not Provide COD

 

l   Pay on pick up

Payment can be made when you pick up from our pro shop. We only accept CASH payment.

 

Privacy policy

 

Stadium Sports recognize that privacy is of the upmost importance and take this very seriously.

 

For peace of mind rest assured that you can browse through our website and take your time without having any concerns that your personal information is being used for anything other than its intended purpose.

 

We do not disclose any personal information with a third party or organization unless it is necessary to do so in order to complete a purchase/transaction via our website.

 

Personal information may be collected when you first become a member and register with us or subscribe to a variety of our services listed below:

  •          Purchasing of goods 
  •          Joining our newsletter
  •          Entering competitions

 

By taking your personal details it makes the process of buying products online hassle free meaning you won’t have to go through the whole process of entering you details all over again.

 

If you have any further concerns or questions regarding our privacy policy please do not hesitate in contacting us at:  service@xinsports.com.au